The Virtual Enterprise Service Desk (vESD)
As the Air Force Enterprise Service Desk (ESD) goes virtual, Air Force members will see a new application on their computer that allows them to immediately tackle and fix their minor IT issues. The Virtual Enterprise Service Desk (vESD) is a client-based application that allows the user to solve common issues and self-initiate trouble tickets for e-mail, desktop, laptop, and mobile devices and will eventually include network, software, hardware and other user account capabilities. (U.S. Air Force graphic by Jan Kays/Released)
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Jan KaysReleased
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