Increased TRICARE online, phone use leads to end of walk-in service, April 1
By Military Treatment Facilities , Military Treatment Facilities
/ Published March 20, 2014
Military Treatment Facilities --
Keeping up with the rapidly increasing number of TRICARE beneficiaries who most often turn to a laptop or cell phone when they have questions, walk-in service at the Patrick Air Force Base, Fla., TRICARE Service Center (TSC) will no longer be available as of April 1, 2014. Find out more at www.tricare.mil/TSC
Patrick patients still have a wide variety of secure, electronic customer service options available through www.tricare.mil
. The new "I want to....." feature is available to beneficiaries online on the home page of www.tricare.mil
When walk-in service ends April 1, beneficiaries who want personal assistance can call Humana
for enrollment and benefit help, or call 1 (800) 444-5445. All healthcare, pharmacy, dental and claims contact information can be found online via www.tricare.mil/contactus. Beneficiaries can get 24/7 TRICARE benefit information at www.tricare.mil
, and make enrollment and primary care manager changes, and more online at www.tricare.mil/enrollment
Rather than drive to a TRICARE Service Center installation, TRICARE beneficiaries can combine high-tech with low-tech by downloading healthcare forms online and send them through the U.S. mail.
By eliminating walk-in customer service at TRICARE Service Centers, the Department of Defense estimates savings of approximately $250 million over five years. The change does not affect TRICARE benefits or health care delivery.
For additional information visit www.mytricare.com