Exceptional service key to Space Coast Inn’s accreditation
By Chris Kraus, 45th Force Support Squadron
/ Published February 25, 2011
PATRICK AFB, Fla. -- Spirits are high at Space Coast Inn.
That's because Patrick's premiere lodging facility was awarded another HQ Air Force Annual Lodging Accreditation after being evaluated Feb 8 - 10. This is the second year in a row they have received the prestigious accreditation by the HQ Air Force Services Agency - and this time with an amazing 93.9 percent rating!
"I am extremely proud of our lodging team and what they have been able to accomplish from last year to this year," said Maj. Robert Jackson, 45th Force Support Squadron commander. "We improved 8.1 percentage points from last year. We will definitely ride this wave of momentum forward!"
As a result of their outstanding rating, Patrick AFB lodging will not have to be evaluated again until 2013.
"But we will be expected to make improvements and maintain excellent standards - even when no one is looking," said Mr. Lee Huntoon, 45th Force Support Squadron's lodging manager.
Mr. Huntoon said the evaluators rated more than 320 individual tasks and duties, ranging from guest services and reservations to financial responsibility, facilities and equipment maintenance, supplies, furnishings, housekeeping activity management, and employee supervision programs.
The lodging staff takes those tasks and duties seriously. Being an Air Force owned and operated facility, Mr. Huntoon says they are keenly aware of the need to be good stewards of tax dollars. They achieve that goal by complying with the many Air Force regulations and directives that govern their operation, but are always looking for ways to improve.
"Since many of our lodging team members are retired military or military family members, we can easily relate to the stress and demands of military life," Mr. Huntoon said. "As a result, one of our primary goals is to provide a 'home away from home' atmosphere for our guests by finding ways to help ease tension. Providing a good night's sleep, in a comfortable and clean room, contributes directly to the success of the overall mission. This better enables our military and civilian members to focus on their jobs, knowing they and their family members are in good hands."
Yes, quality service demands a lot of hard work, dedication and teamwork, which Mr. Huntoon says is nothing new to the lodging team.
"Once again, this team has proven they are up to the task of delivering the best lodging facilities, amenities and services to our guests," concluded Mr. Huntoon with a smile.
For more information about the quality service and accommodations at the Space Coast Inn, call 494-6590 or visit their website at: www.GoPatrickFL.com.