FSS looking to three-peat Eubank award

  • Published
  • By 45th Space Wing Public Affairs

PATRICK AIR FORCE BASE, Fla - For the third straight year, the 45th Space Wing Force Support Squadron here is a finalist to compete for the prestigious Major General Eugene L. Eubank award for best small installation FSS.


As a finalist, three evaluators from Air Force Manpower, Personnel & Services will visit Patrick AFB on April 30 to evaluate 338 Airmen, making up nine diverse flights, on their ability to provide support to our Wing and mission partners.


"I am incredibly humbled to be a part of a team dedicated to improving the quality of life of our Airmen, families and community," said Lt. Col. Chong Gregory, 45th Force Support Squadron commander. "The hard work they put forth daily is unprecedented, and having the opportunity to showcase our newest programs, services and initiatives to the Air Force is a true testament of our squadron's ability to innovate while maintaining a customer-oriented focus."


With an overall 98% satisfaction rate from over 20,000 Interactive Customer Evaluation surveys, the 45th FSS will highlight how they have garnered the highest customer satisfaction rate in the Air Force for the past three years.  Among these highpoints, is the new on-line ID card renewal process.


Under the old system, customers had to wait an average 38 days for an identification card appointment. Using progressive processes and leveraging technology, the Military Personnel Flight developed an online renewal process for dependent and retirees, decreasing wait time to an average of only three days.


From Personnel to Honor Guard support, Force Support is incredibly important to defining, developing, sustaining, shaping and delivering Airmen capabilities to the Air Force's mission. With a Eubank award win in 2015 and 2016, as well as a three-peat on the horizon, the 45th FSS truly lives up to their motto, 'The Best Never Rest!'